Sherri and Karen chat with Steven Kalczynski MBA -Managing Director-The Townsend Hotel. Steven shares his story of how he became a seasoned globetrotting veteran of the hospitality industry. Steven and his staff have always provided a discreet luxurious experience for their guest. Now it is the job of the hotel industry to sell safety as well. Our guests relay some of the new policies and procedures in place to give people security and sophistication. Steven urges us to get out there and start traveling again because travel is the spice of life.